30-Day Refund & Returns Policy
We want you to be completely satisfied with your purchase. If your item arrives damaged or defective, you may return it within 30 days of delivery for a replacement or full refund.
How it works:
- Contact us within 30 days of receiving your order.
- Provide your order number and a photo of the damaged item.
- We will issue a prepaid return label (if applicable) or advise you on next steps.
- Once we receive and inspect the returned item, we will process your refund or send a replacement.
Important Notes:
- Returns are only accepted for items that are damaged, defective, or incorrect upon arrival.
- Items must be returned in the original packaging when possible.
- Refunds are issued to your original payment method within 5–10 business days after processing.
If you have any issues, please contact us at [info@nicotinefreecigarettes.com/(702) 359-1200 and we’ll make it right.